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KMID : 0123420180230060496
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Korean Journal of Community Nutrition
2018 Volume.23 No. 6 p.496 ~ p.505
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The Effect of Personality Type and Job Performance on Emotional Exhaustion and Job Satisfaction - Staff of the Center for Children’s foodservice management -
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Lee Kyung-Min
Jeon Min-Sun
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Abstract
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Objectives: This study examined the relationship between the personality traits and jobperformance of Centers for Children’s Foodservice Management (CCFSM) staff on emotionalexhaustion and job satisfaction. In addition, the characteristics of the center organization wereexamined to provide practical guidelines for the operation of the center. The aim was todetermine management implications with an important meaning in human resource managementto enhance the efficiency of the operation of Centers for Children’s Foodservice Management(CCFSM).
Methods: Out of 207 centers, there were 1,057 employees at 173 centers who agreed toparticipate in the study, the questionnaire was mailed on February 17, 2017 and collected by mailon March 31, 2017. Finally, 81 centers (46.82%) participated in the survey and 493 questionnaireswere used.
Results: Neuroticism among the five personality factors had a positive (+) influence on‘cynicism’ and ‘exhaustion’ among the three subordinate factors of emotional exhaustion, negative(-) effects on the ‘job’ among the six subscales of job satisfaction. In addition, openness showeda negative (-) effect on ‘loss of professional confidence’ of emotional exhaustion and positive (+)relationship with the ‘job’ of job satisfaction. Agreeableness appeared to have a negative (-) effecton all factors of emotional exhaustion and a positive (+) influence on all factors of jobsatisfaction. As a result of analyzing the effects of job performance on emotional exhaustion andjob satisfaction, the planning and operations management team showed a positive (+) influence onall factors of emotional exhaustion and negative (-) influence on all factors of job satisfaction. Onthe other hand, the nutrition management team showed a negative (-) influence on all emotionalexhaustion factors and a positive (+) influence on the factors of job satisfaction. The hygienemanagement team showed a positive (+) relationship with ‘Emotional exhaustion’ among thesubordinate factors of emotional exhaustion and a negative (-) influence on the ‘Educationalopportunity’ of job satisfaction.
Conclusions: The personality type and job performance of Centers for Children’s foodservicemanagement (ccfsm) staff significantly affected the emotional exhaustion and job satisfaction.
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KEYWORD
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Centers for Children’s Foodservice Management (CCFSM), five personality factors, job performance, emotional exhaustion, job satisfaction
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